L & C Island Rental Policies
Boats
Reservations & Payments
Reservations are held with a credit card and a $100-200 non-refundable deposit.
The remaining balance (cash or charge) is due upon completion of the rental.
Cancellations
All cancellations must be made by email.
The renter is responsible for any damage to the vessel. Costs will be added to the final total per the contract price list.
Rental Details
If reserved for your arrival day, the boat is held the entire day for your convenience.
Docking & Transportation
All boats are kept overnight at Serenity Dock unless otherwise arranged.
Fuel & Check-Out
We’ll review the contract and provide a full boat orientation on your first day.
Captain Services
Available for a daily rate (up to 5 hours). Additional time: $50–$100/hour.
Reservations are held with a credit card and a $100-200 non-refundable deposit.
The remaining balance (cash or charge) is due upon completion of the rental.
Cancellations
All cancellations must be made by email.
- Within 48 hours of the rental date: charged one day’s fee.
- No refunds for no-shows, late starts, or early returns.
The renter is responsible for any damage to the vessel. Costs will be added to the final total per the contract price list.
Rental Details
If reserved for your arrival day, the boat is held the entire day for your convenience.
- One day = 9:00 AM to one hour before sunset (not 24 hours).
- No half-day rentals.
Please provide arrival details and where you’re staying so we can coordinate delivery.
If the reserved boat becomes unavailable, we’ll arrange an alternative when possible.
Docking & Transportation
All boats are kept overnight at Serenity Dock unless otherwise arranged.
- With a golf cart: pick up and return to Serenity Dock daily.
- Without transportation: we’ll assist with pick-up and drop-off to your lodging or the airport.
Fuel & Check-Out
We’ll review the contract and provide a full boat orientation on your first day.
- Fuel is not included and must be refilled before return.
- The Staniel Cay Yacht Club fuel dock closes at 5 PM.
- Unfueled boats incur a $25 service charge plus fuel cost.
If fuel becomes unavailable, conservation is recommended—you remain responsible for fuel use.
Captain Services
Available for a daily rate (up to 5 hours). Additional time: $50–$100/hour.
Accommodation Booking Policies
Reservations & Payments
A 50% deposit of the rental fee plus the security deposit is due within one week of receiving your invoice. Once payment is received, we will confirm your reservation by email.
The remaining balance is due 30 days prior to arrival. Failure to pay the balance by this date may result in cancellation of your reservation.
House Rules
All accommodations are private homes—please treat them with care. If excessive cleaning is required (including dirty dishes left in the sink), $100 will be charged to your credit card on file.
Cancellation Policy
If you need to cancel, we will make every effort to rebook your dates.
Storm Policy:
If a Hurricane or Tropical Storm Warning is issued within 72 hours of your scheduled check-in, your stay may be rescheduled at a mutually convenient date.
If evacuation is required after arrival, you’ll receive a full refund for any unused nights.
All cancellations must be submitted in writing to [email protected] or [email protected].
Credits: Any credit issued must be used within one calendar year of issue date.
Golf Cart Use
Drivers must be 21 or older and hold a valid driver’s license to operate a golf cart. Drive on the LEFT!
Island Conditions
Staniel Cay may experience occasional interruptions to electricity, water, phone, or internet service.
We’ll do our best to keep guests informed of any outages.
A 50% deposit of the rental fee plus the security deposit is due within one week of receiving your invoice. Once payment is received, we will confirm your reservation by email.
The remaining balance is due 30 days prior to arrival. Failure to pay the balance by this date may result in cancellation of your reservation.
House Rules
All accommodations are private homes—please treat them with care. If excessive cleaning is required (including dirty dishes left in the sink), $100 will be charged to your credit card on file.
Cancellation Policy
If you need to cancel, we will make every effort to rebook your dates.
- More than 90 days prior to arrival: 10% cancellation fee of the total invoice.
- 90–30 days prior to arrival: No refund unless the property rebooks for the same dates. If rebooked, a 25% cancellation fee applies (excluding the security deposit).
- Within 30 days or no-shows: No refund.
Storm Policy:
If a Hurricane or Tropical Storm Warning is issued within 72 hours of your scheduled check-in, your stay may be rescheduled at a mutually convenient date.
If evacuation is required after arrival, you’ll receive a full refund for any unused nights.
All cancellations must be submitted in writing to [email protected] or [email protected].
Credits: Any credit issued must be used within one calendar year of issue date.
Golf Cart Use
Drivers must be 21 or older and hold a valid driver’s license to operate a golf cart. Drive on the LEFT!
Island Conditions
Staniel Cay may experience occasional interruptions to electricity, water, phone, or internet service.
We’ll do our best to keep guests informed of any outages.
Serenity Dock
Dockage is paid upon booking and cancellation is the same as accommodations. If electric is pre-paid and there is a cancellation, that portion will be refunded.
Accommodation Check In - Check Out
We will do our best to accommodate air schedules, realizing the difficulty in getting to the island. However, on turnaround days, when guests are both arriving and departing a property, we have the following policy:
Check in: 3 pm
Check out: 11 am
If guests arrive on a morning flight, they can go to the yacht club for breakfast and then explore in their cart until the accommodation is ready. Those departing on an afternoon flight can book a golf cart an extra day and have it to go to lunch at the yacht club, leaving the cart at the airport. Luggage can be stored at the accommodation.
Ideally, guests should arrive on an afternoon flight and depart on a morning flight.
Check in: 3 pm
Check out: 11 am
If guests arrive on a morning flight, they can go to the yacht club for breakfast and then explore in their cart until the accommodation is ready. Those departing on an afternoon flight can book a golf cart an extra day and have it to go to lunch at the yacht club, leaving the cart at the airport. Luggage can be stored at the accommodation.
Ideally, guests should arrive on an afternoon flight and depart on a morning flight.
Day Tours
Cancellations must be made 24 hours in advance by email. If you do not show or you go with another guide, your credit card will be charged.
VAT
As of July 1, 2018, there is a 10% Value Added Tax added to all goods and services in The Bahamas.