L & C Island Rental Policies
Day Tours
Cancellations must be made 24 hours in advance by email. If you do not show or you go with another guide, your credit card will be charged.
Boats
Boats reservations are held by credit card number and a $200 non-refundable deposit. The remaining balance (cash or charge) is due upon completion of the reservation. All cancellations must be made in writing by email. Cancellations made within 48 hours will be charged one day of rental fee to the credit card on file. No refunds will be given for not starting the rental on the day of the confirmed reservation or for returning the boat back earlier than originally booked. Any damage to the vessel is the responsibility of the person making the reservation and will be added to the final total. A list of prices is on the contract.
If the boat is reserved on the day you arrive, it will be held the entire day, giving you flexibility on your schedule. One day is considered 9 am to 1 hour before sunset, not 24 hours. Please provide us with arrival information and where you are staying so we can facilitate your rental after arrival. We do not have half-day rates. We do our best to have the boat available by the agreed upon time, however there are times when issues arise that delay delivery. If the boat reserved is not mechanically sound, we will do our best to arrange an alternative boat.
All boats are kept at Serenity Dock at night unless another mooring has been agreed upon. If you have rented a golf cart, you come to Serenity for your boat and return it to Serenity Dock at the end of the day. If you do not have transportation, we will make arrangements for picking you up and returning you to your accommodation or the airport at the end of the day.
On the first day of your rental, we will go over the contract, and thoroughly check you out on the boat.
Fuel is not included. You are responsible for returning the boat full of fuel. The Staniel Cay Yacht Club fuel dock closes at 5 pm every day. If you do not fuel the boat, there will be a $25 charge added to the price of fuel which will be added to your final total. There are times when the yacht club runs out of fuel without notice. If fuel is not available after your initial tank, you are still responsible for fuel during your rental. We will make every effort to help you in this situation, however conservation is recommended.
Captain services are available for a daily rate up to 5 hours. Anything additional is $50-$100/hour.
If the boat is reserved on the day you arrive, it will be held the entire day, giving you flexibility on your schedule. One day is considered 9 am to 1 hour before sunset, not 24 hours. Please provide us with arrival information and where you are staying so we can facilitate your rental after arrival. We do not have half-day rates. We do our best to have the boat available by the agreed upon time, however there are times when issues arise that delay delivery. If the boat reserved is not mechanically sound, we will do our best to arrange an alternative boat.
All boats are kept at Serenity Dock at night unless another mooring has been agreed upon. If you have rented a golf cart, you come to Serenity for your boat and return it to Serenity Dock at the end of the day. If you do not have transportation, we will make arrangements for picking you up and returning you to your accommodation or the airport at the end of the day.
On the first day of your rental, we will go over the contract, and thoroughly check you out on the boat.
Fuel is not included. You are responsible for returning the boat full of fuel. The Staniel Cay Yacht Club fuel dock closes at 5 pm every day. If you do not fuel the boat, there will be a $25 charge added to the price of fuel which will be added to your final total. There are times when the yacht club runs out of fuel without notice. If fuel is not available after your initial tank, you are still responsible for fuel during your rental. We will make every effort to help you in this situation, however conservation is recommended.
Captain services are available for a daily rate up to 5 hours. Anything additional is $50-$100/hour.
Accommodations
To book an accommodation, 50% of the rental fee along with the security deposit is due within one week after invoice is emailed. Once the deposit is made, we will confirm by email that it is in the account. The balance of the rental fee is due 30 days prior to arrival. If the balance is not received by the due date, you are at risk of losing your reservation.
NOTE: All accommodations are private homes, so please treat as you would your own home. If excessive cleaning is necessary (including dirty dishes in the sink), $100 will be deducted from your security deposit.
If you must cancel your Staniel Cay vacation, we will do our best to rebook the dates. If the property rebooks prior to 90 days of arrival date, there is a 10% cancellation fee on the total invoice amount. If a cancellation is made 90 to 30 days of arrival, no refund is given unless the property re-books for the same dates. If the property rebooks for same dates within this time, there is a 25% cancellation fee on the total invoice amount excluding the security deposit. If you cancel within 30 days of arrival or do not show, there is no refund. In the event a Hurricane or Tropical Storm Warning is in effect 72 hours in advance of the check-in time and date, the trip will be rescheduled at a mutually convenient date. If you are already here and a storm is imminent and evacuation is necessary, there will be full refund on the unused portion of the rental. Cancellation must be made in writing to either [email protected] or [email protected]
Any credit issued for any reason must be used within one calendar year from date of issue.
GOLF CARTS: No one under the age of 21 is allowed to operate a golf cart. A valid driver's license is required.
COVID-19 is the same policy as a named hurricane as it is a world disaster for everyone. All deposits will be honored in rebooking, and guests will have one year to rebook at the rates at time of arrival.
PLEASE NOTE: The island may experience outages of electric, water, phones and internet. We will try to keep guests informed if any of these services go down.
NOTE: All accommodations are private homes, so please treat as you would your own home. If excessive cleaning is necessary (including dirty dishes in the sink), $100 will be deducted from your security deposit.
If you must cancel your Staniel Cay vacation, we will do our best to rebook the dates. If the property rebooks prior to 90 days of arrival date, there is a 10% cancellation fee on the total invoice amount. If a cancellation is made 90 to 30 days of arrival, no refund is given unless the property re-books for the same dates. If the property rebooks for same dates within this time, there is a 25% cancellation fee on the total invoice amount excluding the security deposit. If you cancel within 30 days of arrival or do not show, there is no refund. In the event a Hurricane or Tropical Storm Warning is in effect 72 hours in advance of the check-in time and date, the trip will be rescheduled at a mutually convenient date. If you are already here and a storm is imminent and evacuation is necessary, there will be full refund on the unused portion of the rental. Cancellation must be made in writing to either [email protected] or [email protected]
Any credit issued for any reason must be used within one calendar year from date of issue.
GOLF CARTS: No one under the age of 21 is allowed to operate a golf cart. A valid driver's license is required.
COVID-19 is the same policy as a named hurricane as it is a world disaster for everyone. All deposits will be honored in rebooking, and guests will have one year to rebook at the rates at time of arrival.
PLEASE NOTE: The island may experience outages of electric, water, phones and internet. We will try to keep guests informed if any of these services go down.
Serenity dock
Dockage is paid upon booking and cancellation is the same as accommodations. If electric is pre-paid and there is a cancellation, that portion will be refunded.
Accommodation Check In - Check Out
We will do our best to accommodate air schedules, realizing the difficulty in getting to the island. However, on turnaround days, when guests are both arriving and departing a property, we have the following policy:
Check in: 3 pm
Check out: 11 am
If guests arrive on a morning flight, they can go to the yacht club for breakfast and then explore in their cart until the accommodation is ready. Those departing on an afternoon flight can book a golf cart an extra day and have it to go to lunch at the yacht club, leaving the cart at the airport. Luggage can be stored at the accommodation.
Ideally, guests should arrive on an afternoon flight and depart on a morning flight.
Check in: 3 pm
Check out: 11 am
If guests arrive on a morning flight, they can go to the yacht club for breakfast and then explore in their cart until the accommodation is ready. Those departing on an afternoon flight can book a golf cart an extra day and have it to go to lunch at the yacht club, leaving the cart at the airport. Luggage can be stored at the accommodation.
Ideally, guests should arrive on an afternoon flight and depart on a morning flight.
VAT
As of July 1, 2018, there is a Value Added Tax added to all goods and services in The Bahamas.
VAT is currently 10%
VAT is currently 10%